Customer Success
Zulu's team assures a painless and fast (1-2 month) transition from your old system, including integration.
You have access to expert support 24×7 from our customer success team members to help you solve problems and learn how to get the most value and efficiency in your schedule.
All upgrades are pre-tested and done in the cloud by our resources without a big IT project or disrupting your scheduling work.
Zulu has Spanish, Chinese, French and English-based training and user support within our customer success team.
Getting Value Quickly with Zulu Customer Success
Customer Feature
FlyNAS (Saudi Arabia)
The FlyNAS scheduling and slots team was asked by the Saudi airport coordinator to implement a system that could manage linked and delinked slots to assure accurate and timely communication of schedule changes. The old process had created issues of trust in the relationship with the coordinator.
- Internally, the team recognized multiple limitations of their old system compared to the capabilities they needed to be a data-driven, agile airline poised for rapid growth.
- The Zulu Customer Success team quickly solved our slots issues and coordinator messaging.
- Zulu added many new capabilities that were requested by our users - like multi-message processing in slots, crew duty time validation for schedules, handling schedules by bases and all the new data analytics tools.
- “It’s convenient to have a sophisticated business intelligence engine inside the Zulu system.”
Customer Feature
SkyWest (USA)
SkyWest operates over 450 aircraft in partnership with four of the U.S. major airlines, Delta, United, American and Alaska. The scale of each schedule and the pace of schedule changes was causing real performance issues with their older legacy system.
- “Our old scheduling software was severely limited in its ability to process the very large schedules we get from our major airline partners. The performance would slow to a crawl.”
- “With Zulu’s cloud technology and analytical capabilities, we have finally been able to confidently and quickly work with large data sets to provide our leadership team with accurate information.”
- “Additionally, Zulu’s automation has allowed us to streamline several manual processes. This has given us much needed relief in our busy workloads. We would not have been able to turn around our scheduling to meet the volume of change and short deadlines during COVID.”
- “We are looking forward to leveraging the business intelligence functions of Zulu to make more strategic scheduling and fleet planning decisions in the future.”
- Also, the limited reporting and analytics capability created a lot of manual work, transferring data outside their scheduling system to run analytics and create reports.
- Zulu quickly solved these problems for the SkyWest team - enabling more work to get done with fewer people.
